The Legal Ombudsman`s investigators try to resolve cases quickly and informally by helping you and the firm or lawyer reach an agreement. If they are unable to do so, an ombudsman is asked to make a decision. These decisions are legally binding and can, if necessary, be enforced by the courts. The Legal Ombudsman is an independent body responsible for resolving disputes between consumers and legal service providers. First and foremost, the Legal Ombudsman is there to help with complaints about poor service, and for these purposes, he can provide an extremely efficient and valuable service. However, the legal mediator cannot provide legal advice and cannot represent you as such in legal proceedings. In other words, if you have a problem that is not just about poor service, but something that has caused you financial or other harm, and therefore claim compensation for that loss, the legal ombudsman cannot help you pursue that claim. The following information summarises how we deal with complaints about activities regulated by the Solicitors Regulation Authority (“SRA”) and other legal services within the jurisdiction of the Legal Ombudsman. The Ombudsman is trained to identify instances of dishonesty and violations of our policies and has a Letter of Intent (PDF 5 pages, 143K) with the SRA and other legal regulators (such as the Bar Standards Board and CILEx Regulation) to report such cases for investigation. If you`re not happy with your lawyer, it can be hard to know where to start to seek help with lawyers` complaints. Talking to the legal ombudsman is a highly recommended approach at the beginning. You can also contact the Solicitors Regulation Authority (SRA) – the body responsible for regulating the legal profession and ensuring that all legal practitioners comply with their code of conduct.
You will have a wealth of information about the problems related to a lawyer`s complaint. • In a manner that maintains public confidence in the legal profession and in the legal services provided by authorized individuals We are committed to providing quality legal advice to all our clients. If something goes wrong, you need to let us know. This will help us improve our standards and service. We understand that COVID-19 will also affect our customers and in these challenging times, we will do everything in our power to ensure we are as flexible as possible. We are aware that for some people, their complaint is not their priority at this time. We are also aware that legal service providers may be affected by both the availability of staff and access to their records. We will work with service providers to be as flexible as possible, and we will let people know if it affects them. Please let us know if you would like us to suspend your file for any reason.
After contacting us by phone or via our initial application form on our website, you will be called back by a member of our legal team who will take more details to assess your case. We will only take your case if we believe it has a reasonable chance of success. If we take over your claim, we can usually offer it to you on a “no winnings and no fees” basis, which means there is no risk of financial burden to you. Keep in mind that legal deadlines often apply, so don`t delay your claim any further, please contact us today. We can help you get the compensation you are entitled to. We are here to resolve complaints about the service you have received from your regulated legal service provider in England and Wales. We are free, independent and fair. 8. If you are still not satisfied, you can contact the Legal Ombudsman (LeO) at PO Box 6806, Wolverhampton WV1 9WJ regarding your complaint.